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monday.com Review: Pros, Cons, Features, & Pricing

8 min read

monday.com review

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Are you looking for an efficient way to manage your team’s projects and tasks? monday.com is a project management tool that can help you get organized, collaborate easily with teammates, and track progress on all of your tasks.

In this monday.com review, I’ll take an in-depth look at the pros, cons, features, pricing, customer service, and support options as well as security measures so you can decide if monday.com is right for you and your team.

So read on to learn more about monday.com and how it can revolutionize the way your team works.

What Is monday.com?

monday.com is a cloud-based project management and collaboration platform that helps teams manage their work better and increase productivity.

Founded in 2012, monday.com has become one of the most popular project management tools on the market, used by over 100,000 companies worldwide.

monday.com review - what is monday.com?

monday.com offers users a range of features to help them plan, execute and track projects efficiently, including real-time synchronized boards with clickable tasks, timelines to keep projects on schedule, and tracking dashboards.

The purpose of monday.com is to simplify complex project management processes and make it easier for teams to stay organized and productive while working on collaborative tasks.

It offers a wide variety of use cases for managing team workflow from product launches, marketing campaigns, and customer service requests to software development cycles or content creation processes.

Let’s dive into monday.com’s features.

monday.com Features

Work Operating System (Work OS

The monday.com Work OS feature allows you to customize your workflows according to your needs.

You can create custom apps for any type of project or process you need to run. This makes it easy for you and your team to stay organized and efficient while working on multiple tasks at once.

Task and project management

The task and project management feature of monday.com enables you to assign tasks, set deadlines, track progress, and monitor the performance of team members.

This ensures that all tasks are completed on time and within budget.

monday.com features

The collaboration and communication tools allow teams to easily share files, discuss ideas in real-time, and keep everyone up-to-date on the latest developments.

Time tracking and reporting

Time tracking and reporting are also available on monday.com so you and team members can see how much time you’re spending on each task or project.

This helps everyone stay productive by allowing them to identify areas where they can improve their efficiency or delegate more work to other team members if necessary.

Also, monday.com integrates with many popular software applications like Slack, Google Drive, Dropbox, Trello, Asana, Jira Software, Salesforce CRM, etc., so you and your team can access all your data from one place without having to switch between different applications constantly.

monday.com Pricing

When it comes to pricing, monday.com offers five tiers: Individual, Basic, Standard, and Enterprise.

Individual Plan

The Individual plan is best for individuals looking to keep track of their work and it’s free forever.

This plan seats up to 2 users and includes up to three boards, unlimited docs, and 0.5GB of file storage.

Basic Plan

The Basic plan is best for managing all your team’ work in one place, and starts at $10 per user per month and includes features like unlimited boards, unlimited docs, 5GB of storage, timeline and Gantt, and more.

Standard Plan

The Standard plan is best for collaborating and optimizing your teams’ processes and starts at $12 per user per month and includes all the features of the Basic plan plus 20GB of storage, 250 automations per month, 250 integrations per month, a calendar view, limited guest access with tailored permissions, and more.

Pro Plan

The Pro plan is best for streamlining and running your teams’ complex workflows, and starts at $20 per user per month and includes all the features of the Standard plan 100GB of storage, 25,000 automations per month, 25,000 integrations per month, unlimited guest access with tailored permissions, private boards and docs, a formula column, chart view, time tracking, and more.

Enterprise Plan

The Enterprise plan is best for organizations seeking enterprise-grade features, and you can contact the monday.com team to get custom pricing.

This plan includes everything in the Pro plan plus 1000GB of storage, premium support, single sign-on, multi-level permissions, 250,000 automations per month, 250,000 integrations per month, advanced reporting and analytics, tailored onboarding, enterprise-grade security and governance, and more.

monday.com pricing

In addition to these pricing tiers, monday.com also offers a 14-day free trial period so you can test out their platform before committing to a plan.

They also offer a 30-day money-back guarantee if you’re not satisfied with their product or service within that time frame.

Overall, monday.com is an excellent project management option for teams looking for an easy way to manage their workflows without having to invest in expensive software solutions or hire developers for custom builds.

With its wide range of features across different pricing tiers and its generous trial period and money-back guarantee policies, monday.com is definitely worth considering for any team looking for an efficient way to manage their projects.

monday.com Customer Service and Support

Maintaining productivity and efficiency is just one factor when considering monday.com as an effective project management platform; the level of customer service and support monday.com offers is top-notch.

From their responsive customer service team to the comprehensive library of resources available on their website, monday.com ensures that all their customers have access to the help and support they need.

monday.com customer support

Support Channels

monday.com offers numerous support channels to ensure customers get the help they need quickly and easily.

The most popular option is their Help Center, which provides detailed answers to common questions and issues.

Customers can also contact their team directly via email or live chat, or reach out to them on social media for assistance.

Response Times and Availability

The monday.com team is available 24/7 to assist with any issues customers may have.

They strive to respond as quickly as possible, usually within minutes of receiving an inquiry.

If the issue requires more in-depth troubleshooting, they will work diligently to resolve it as soon as possible.

Customer Reviews and Feedback

Customers have consistently praised monday.com’s customer service and support team for their prompt responses and helpful advice.

Many users have noted that the team was able to quickly diagnose their problem and provide a solution in no time at all, making them feel valued as customers.

All in all, monday.com’s customer service and support team has earned high marks from its users for its responsiveness, expertise, and commitment to providing excellent service every time they are contacted.

monday.com Security

monday.com understands the importance of protecting your data and information.

That’s why it implemented a range of security features and measures to ensure that you can trust it with your data.

monday.com’s data protection policies are designed to ensure that all customer information is kept secure and confidential.

It also complies with industry standards like SOC Type II compliance levels, meaning that its security measures meet the highest standards in the industry.

monday.com also offers two-factor authentication for individual plan members, as well as 24/7 customer support for any security issues or concerns.

Furthermore, its Trust Center page provides detailed information on its security policies, compliance certifications, and other security features and measures.

So yeah, with monday.com — you’re in safe hands.

monday.com Pros and Cons

Advantages of using monday.com

  • Easy to use, intuitive interface
  • Extensive and customizable features for teams of all sizes
  • Generous trial periods and money-back guarantee options
  • Excellent customer service and support team available 24/7
  • Industry-leading security policies and measures in place to ensure your data

Drawbacks and limitations

Here are some of the drawbacks and limitations of monday.com:

  • Tiered, per-user pricing can get expensive if you require more than three users for each tier
  • Exclusive features are only available on higher-priced tiers
  • Limited options for tracking employee free time without third party integrations
  • The user interface may be too busy and overwhelming due to its many features and functions

Top Monday.com CRM Alternatives

Here is a list of the top 10 monday.com alternatives and competitors:

ClickUp: a project management tool that offers task tracking, time tracking, Gantt charts, Kanban boards, and more.

Wrike: an online project management platform that helps teams collaborate on projects in real-time.

Asana: a cloud-based project management solution that helps teams manage tasks and projects from start to finish.

Nifty: an all-in-one business productivity suite designed to help teams stay organized and productive.

Hive: a project management software that allows teams to plan, track progress, and collaborate on projects in one place.

Basecamp: an online collaboration tool that helps teams communicate better and get work done faster.

Scoro: an integrated work management solution for businesses of any size to manage their projects, resources, finances, and customers in one place.

Smartsheet: a cloud-based project management platform that enables users to create interactive dashboards for tracking progress on projects or tasks across multiple teams or departments within an organization.

ActiveCampaign: a customer relationship management (CRM) system designed to help businesses build relationships with their customers through email marketing campaigns and automated workflows.

Zoho CRM: A comprehensive customer relationship management (CRM) system designed to help businesses manage sales leads, track customer interactions, generate reports, and more.

Is Monday.com Right for Your Business?

monday.com integrations

So how do you know if Monday.com is right for your business?

Here are some tips to help you make an informed decision:

Evaluate your needs

Before making any decisions, take the time to evaluate what kind of features and capabilities you need from a work management platform.

Consider the type of tasks you’ll be managing on the platform, as well as any integrations or customizations you may need.

Research available options

Once you’ve identified your needs, research different platforms that offer those features and compare them side by side.

Look at reviews from other users and read up on each platform’s pros and cons before making a decision.

Test out the platform

Many platforms offer free trials so you can test out their features before committing to anything long-term.

Take advantage of this opportunity by exploring all aspects of the platform and seeing how it works with your team’s workflow.

By considering these steps when evaluating work management platforms like monday.com, you can make sure that you choose one that meets all of your business needs while also providing an enjoyable user experience for everyone involved.

In conclusion, monday.com is a powerful work management platform with many features and capabilities that can help teams stay organized and productive.

Frequently Asked Questions (FAQs)

monday.com boards are not public by default, but you can make them public if you choose. To do this, go to the board’s settings and click on “Make Board Public”. This will give anyone with the link access to view your board.

Yes. It is possible to Import data from Excel directly into monday.com with ease.

Just follow these few steps:

Prior to importing your Excel file, make sure the sheet isn’t locked; if it is, the data won’t be uploaded correctly into your monday.com account.

Here are the steps to import data from Excel to monday.com:

  1. Select your profile picture, and choose ‘Import Data’ from the drop-down menu
  2. Select ‘Excel.’
  3. When prompted, drag and drop your Excel document into monday.com or alternatively use the “browse files” option to upload them manually.
  4. To properly use your monday.com board, you’ll need to map each of the columns.

Yes, you can use monday.com offline through the mobile app. The app has an offline mode that allows users to access their work even when they don’t have an internet connection. With the offline mode, you can make changes to boards and check notifications without needing to be connected to the internet.

Yes, monday.com can be used as a ticketing system. It allows you to log tickets directly based on emails received in your inbox and customize the process further.

With monday.com, you can track tickets throughout their lifecycle from sprints to release and monitor tasks from board to completion.

Additionally, it is possible to integrate monday.com with other apps such as Zendesk Support and HelpDesk in order to transform tickets into engineering tasks, keep track of progress from one place, and notify team members when needed.

Yes, monday.com can post on social media. With monday.com’s Work OS, you can easily automate social media publishing and manage your social media posting schedule.

The Social Media Calendar Template makes it easy to plan out your content, while the Social Media Planner Template allows you to import relevant metrics and connect external files in just a few clicks.

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